I paid FastSpring by bank transfer. Why haven't I received the software yet?

FastSpring notifies us after it has received and processed the bank transfer. We send the license as soon as the completed order reaches our system.

Bank transfers can take several business days to process. Check the order status with FastSpring if the payment is still pending.

If FastSpring shows the order as completed but you have not received the software, send us your FastSpring order reference so we can investigate it.